Returns and refunds

Chef'n Queen Juice

Refund, Replacement & Cancellation Policy

Effective Date: September 2026

Thank you for choosing Chef'n Queen Juice. Because our juices are fresh, perishable food products prepared specifically for our customers, all juice sales are final and non-refundable, except as specifically stated below.

NO REFUND ON FRESH JUICE

Due to the perishable nature of our products, Chef'n Queen does not accept returns or provide refunds for:

• Change of mind or taste preference

• Failure to receive or accept a delivery

• Incorrect or incomplete shipping information provided by the customer

• Packages left unattended after delivery

• Delays caused by USPS or other circumstances outside Chef'n Queen control

• Failure to refrigerate the product promptly after delivery

• Normal changes in appearance, color, or separation that may occur with natural juice products

• Subscription shipments that have already been processed or shipped

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged leaking, spoiled, or materially incorrect, please contact Chef'n Queen within 24 hours of delivery.

1. Order number

2. Photos of the damaged or incorrect products

3. Photos of the shipping package

4. A description of the issue

If Chef'n Queen determines that the issue was caused by an error on our part, we may, at our discretion, provide a replacement product, store credit, or refund for the affected product.

Refunds or replacements are not guaranteed when the customer cannot provide sufficient information to verify the issue.

SHIPPING & DELIVERY

Chef'n Queen ships subscription juice orders through USPS. Estimated processing and delivery time is 7-14 business days. The $50 shipping an handing fee is non-refundable once an order has been processed or shipped.

Chef'n Queen is not responsible for USPS delays, weather-related delays, incorrect addresses, missed deliveries, theft after confirmation delivery, or other circumstances outside our reasonable control.

SUBSCRIPTION CANCELLATIONS

Customers may request cancellation of their monthly subscription order is processed.

Once a subscription payment has been processed and the order has entered preparation or shipment, that month's order is considered final sale and is not eligible for cancellation or refund, except where required by applicable law or where Chef'n Queen determines that a refund or replacement is appropriate.

Customers are responsible for keeping their billing and shipping information current.

REFUNDS FOR SUBSCRIPTION ORDERS

If Chef'n Queen approves a refund, the refund will generally be issued to the original payment method.

Approved refunds may take serval business days to appear depending on the customer's bank or payment provider.

Shipping charges are not refundable unless Chef'n Queen determines that the shipping charges should be refunded because of an error attributable to Chef'n Queen.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

•Providing a correct shipping address

• Being available to receive perishable products

• Refrigerate juices promptly upon delivery

• Following the storage instructions provided with the product

• Inspecting the shipment promptly after delivery

POLICY ACKNOWLEDGEMENT

By purchasing Chef'n Queen juices or subscribing to a Chef'n Queen monthly juices subscription, the customer acknowledges that the products are fresh, perishable food products and agrees to this refund, Replacement & Cancellation Policy.

Chef'n Queen reserves the right to review individual situations and provide a replacement, credit, or refund when appropriate.

Chef'n Queen Juice

Fresh. Delicious. Wellness in Every Sip.